How B2B Ecommerce Vendors Can Get Listed in AdWords Seller Ratings

Getting listed on Google AdWords Seller Ratings can have a host of benefits for the B2B ecommerce vendor; however this isn’t the easiest or most transparent of processes. You cannot opt in to Seller Ratings and it is not a readily available social extension through the AdWords interface. Instead, Seller Ratings consist of reviews from a select set of shopping and merchant portals across the web. Only these specific sites are recognized by Google merchant program and allow for their ratings to be shown in search results.

AdWords Seller Ratings

Finding these sites, getting reviews, and meeting with AdWords requirements can be tricky, so I’ve laid down some guidelines on how and where to get reviewed.

A few considerations:

  • Your campaign must be opted in to Google search. Note that your reviews will principally appear in your Google paid listings but may also appear in your Google Wallet & G+ page.
  • You must be actively serving ads on Google to take advantage of Seller Ratings. You can’t have paused or inactive campaigns and it’s not currently a component of Display advertising.
  • You must provide paid goods or services, or your site must broker the exchange of paid goods and services.
  • Your business must have at least 30 unique reviews, each from the past 12 months with an average score of four stars or higher.

For most, identifying the sites that Google accepts as a trusted can be a bit tricky (and even costly). To help with this last point, I’ve evaluated some of the review sites and options that might work best for your business.

Low or No Cost Review Portals

  • Google Checkout
    The quickest and simplest way to get Google-recognized ratings is (not surprisingly) to enable Google Checkout as a payment option on your site.  Once the purchase has been completed, the shopper will then be given an opportunity to instantly submit a review.Please note that this means the shopper submits the review prior to receiving the product, so slow checkout process, price changes, hidden charges, etc. could impact the review before the customer receives your product.Reviews from Google Checkout are immediately accepted and will help you reach your 30 review threshold quickly.  Since Google Checkout is so seamlessly integrated into the AdWords Seller Ratings, it should be your first and best choice to quickly get rated.
  • Reseller Ratings
    Reseller is another easy-to-use site—it does not directly integrate like Google Shopping does but it has many other benefits.  It’s entirely free to use, and users can submit their stores to be considered for inclusion in the listings.  With more than 50,000 stores in Reseller Rating’s database, it seems logical that most any site would be accepted here.Reseller Ratings also has a paid program where merchants can directly impact what their categories are and interact with reviewers.
  • Bizrate
    Bizrate is one of the largest shopping aggregator sites on the web, and reviews from their users make up a large portion of AdWords Seller reviews.  Bizrate boasts a free program (through ShopZilla) and a premium model where merchants can place items through paid or CPC listings.  For our purposes here we only need a free account.

Paid Review & Niche Sites

The following sites should be considered if you’re willing to opt into a monthly subscription or a CPC model. Some of the sites may deal with certain geographic locations or product niches.

  • PriceGrabber
    PriceGrabber is a huge aggregator of many different stores dealing with all types of merchandise.  To have products listed in PG, you must opt into its CPC inclusion program for merchants.  PG tends to work best for electronics and computers, but has a wide variety of listings and a huge audience.  Many retailers can dramatically increase their reach by opting into their program.
  • Trustpilot
    Trustpilot is an open, community-based platform for sharing real reviews of shopping experiences online.  While Trustpilot is a paid inclusion program, it offers a free trial to get started.  It easily integrates with Facebook for ease of use.  Trustpilot (unlike most other sites listed here) also highlights retailers with its lowest average reviews as well.
  • ePinions
    Retailers must request inclusion for ePinions, which deals primary with electronics and consumer goods.  It’s a little different as it also allows for reviews for service providers, shopping portals, auction sites and other niche providers.  Should you fall into one of these categories ePinions should definitely be one of the first places you check.
  • Viewpoints
    Users can request for stores to be added to Viewpoints, which deals mostly with home goods, appliances, and health & beauty.  One interesting thing that makes Viewpoints unique is that is has sections specifically for credit card and personal finance.
  • Reviewcentre
    Reviewcentre offers free registration for reciprocal linking, or through request; it primarily deals with European-based retailers.

There are many other sites that offer reviews; I invite you to get out there and investigate which options might work best for you.

Final Words

AdWords Reseller Ratings

Remember: It can take time for the reviews to be recognized by Google and to begin seeing actual ratings next to your paid listing. On average, this can take anywhere from two weeks to two months, but, once you reach 30 reviews, your ratings should automatically appear, and you’ll be able to reap the benefits of having a well-reviewed site.

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  • Verified Feedback

    Good post,

    You can check to see if you will receive stars next to your adwords you need 30 reviews in 12 months to get the stars showing. It normally takes 4 weeks after hitting 30. now supplies reviews into the Google Seller Rating program.

  • the5krunner

    it’s a good post but much of what you talk about is B2C or only a very small percentage of the MASSIVE number of goods that are sold B2B. & what about companies who sell services…ie much of the UK economy!!

  • cwpr

    Interesting post! In my opinion, nowadays every company should have a
    feedback provider, in this post only some of them are mentioned and I believe that the quality level is not the same for each company. I’d like to highlight other essential aspects of using a review system (I know that the best on the market at the moment are eKomi and Bazaarvoice):

    – Increase of the CRT (Click-Through-Rate)

    – New reviews generate fresh SEO content = lift in Google ranking

    – Decrease of PPC

    – Activation of Google seller ratings extension

    – Boost the conversion rate

    And the only way to have RELIABLE reviews, from REAL clients, is the
    transaction-based solution, in other words, only a customer who actually
    experienced the product/service can leave a comment!

    Last but not least, the golden stars give more visibility to your
    AdWords campaigns, leaving competitors kilometers far behind you!

  • GD

    What about Shopper Approved. They seem like a good option to those listed above.

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