Customer Experience

March 22, 2023

Report: Marketers Feeling More Pressure to Improve the Customer Experience

Report: Marketing Leaders Finding Success By Prioritizing the Customer Experience

96% of Marketers Focusing on Customer Loyalty to Adapt to Shifting Demands

64.2% of Marketers Challenged by Lack of Personalization Budget and Resources

67% of Marketers Link Customer-Driven Marketing to Organizational Success

Report: Data Issues Plague Marketers Seeking to Improve the Customer Experience

48% of Marketers Now Find Data Most Useful for the Customer Experience

Report: Marketers Still Challenged to Deliver an Optimal Customer Experience

Report: Most Marketers Only ‘Somewhat Satisfied’ with Existing CRM Solutions

Custom B2B Marketing Research

Report: Marketers Still Lack Resources to Provide an Optimal Customer Experience

Report: Sales and Marketing Misalignment is Hurting the Customer Experience

Report: Marketers Still Lack Defined Customer Experience Strategies

43% of Marketers Now Aim to Offer Personalized Content to Customers

39% of Marketers Claim Poor Quality Data Hinders the Customer Experience

Report: More Marketers Now Using AI to Personalize the Customer Experience

64% of Marketers Expect Customers to Become More Demanding in 2022

Report: Marketers Continue to Pivot to Adapt to Evolving Customer Behavior

“I worked with KoMarketing during my time at Pongo in a variety of roles. At first, they were doing the work for us, but in the end, they trained my growing team on Search Engine Marketing (SEM). Their education of the importance of Search Engine Optimization (SEO) led to us launching a job search blog, over 30 learning center articles, and a social media campaign. I would not hesitate to recommend the KoMarketing team for any size project you may have.”

— Jodi Coverly, Marketing Manager, Pongo LLC

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